Navidium Shipping Protection
What is Navidium Shipping Protection?
Navidium is an optional protection service you can add at checkout for a small fee. It gives you priority claim handling and hands-on support if your order is lost, delayed without movement, or damaged in transit. We take care of the claim process for you.
What’s Included With Navidium?
- ✅ Tracking lost or “stuck” shipments with no movement
- ✅ Contacting the carrier and supplier on your behalf
- ✅ Helping you gather photo and tracking evidence to support a claim
- ✅ Priority responses and follow-ups within 24–48 hours
Note: At this time, Navidium does not include automatic reshipment or refund. This service helps cover administrative time and build a future fund for faster resolutions.
What’s Not Covered by Navidium?
- ❌ Packages stolen after delivery
- ❌ Delays caused by weather, holidays, or logistics backlogs
- ❌ Incorrect or incomplete shipping addresses entered at checkout
- ❌ Returns to sender due to address errors
- ❌ Orders without Navidium selected at checkout
Navidium vs. Basic Support – What’s the Difference?
| Feature/Service | Basic Support (Free) | With Navidium (Paid) |
|---|---|---|
| Order confirmation & tracking info | ✅ | ✅ |
| Delivery questions & tracking help | ✅ | ✅ |
| Contacting the shipping carrier | ➖ | ✅ |
| Following up with the supplier | ➖ | ✅ |
| Investigating delayed or stuck shipments | ❌ | ✅ |
| Helping file a complete claim | ➖ | ✅ |
| Response within 24–48 hours | ➖ | ✅ |
| Multiple follow-ups with suppliers/carriers | ❌ | ✅ |
How Do I Submit a Navidium Claim?
Email us at [your email address] within 48 hours of the delivery date with:
- Your order number
We’ll respond within 1–2 business days and begin investigating immediately.