Navidium Shipping Protection

Navidium Shipping Protection Policy

Last updated: November 14, 2025

At World Class Spas (Medusa Mergers LLC), Navidium Shipping Protection is an optional add-on you can select at checkout for a small fee. It gives you priority help if your shipment is lost in transit, delayed with no movement, or arrives damaged. This page explains what Navidium is, what it covers, what it does not cover, and how to submit a claim.

TABLE OF CONTENTS

1. What is Navidium Shipping Protection?

Navidium Shipping Protection is an optional protection service that you can add to your order during checkout. For a small additional fee, Navidium provides:

  • Priority claim handling if your order is lost in transit.
  • Support when tracking shows no movement for an extended period.
  • Hands-on assistance if your order arrives visibly damaged.
  • Direct coordination with carriers and suppliers on your behalf.

Navidium helps cover our administrative time and resources to investigate issues and coordinate with carriers and suppliers, and it allows us to build a future fund for faster resolutions.

Important: Navidium is not insurance and does not automatically guarantee a replacement, refund, or store credit. Any resolution (such as replacement, repair, or refund) will be determined based on the specifics of the shipment, carrier findings, and manufacturer policies.

2. What Navidium Covers

When Navidium is selected and paid for at checkout, we provide enhanced support in the following situations:

  • Lost in Transit – The shipment shows no delivery scan and is deemed lost by the carrier after investigation.
  • “Stuck” or No Tracking Movement – Tracking shows the package has not moved for an unusual length of time and appears stalled in the carrier’s network.
  • Damaged on Arrival – The item arrives with visible damage to the product or packaging (photos and documentation required).

In these cases, Navidium includes:

  • ✅ Monitoring and investigating delayed or “no movement” shipments
  • ✅ Contacting the shipping carrier on your behalf
  • ✅ Following up with the supplier/manufacturer regarding your order
  • ✅ Helping you gather photos, tracking history, and other claim evidence
  • ✅ Priority responses and updates, typically within 24–48 business hours

Navidium is designed to give your shipment extra attention and faster support if something goes wrong during transit.

3. What Navidium Does Not Cover

Navidium Shipping Protection does not cover every possible shipping issue. The following situations are excluded:

  • ❌ Packages stolen after delivery (porch theft or theft after the carrier marks the package as “Delivered”)
  • ❌ Delivery delays caused by weather, holidays, strikes, or carrier network backlogs
  • ❌ Incorrect, incomplete, or undeliverable addresses entered at checkout by the customer
  • ❌ Shipments returned to sender due to address issues or repeated failed delivery attempts
  • ❌ Orders where Navidium was not selected or paid for at checkout
  • ❌ Any issue that does not involve transit loss, transit stall, or transit damage

We will still provide standard customer support for these situations (see Section 4), but they are not covered under Navidium Shipping Protection.

4. Navidium vs. Basic Support

All customers receive Basic Support for their orders. Navidium is an optional upgrade that adds extra services and priority handling.

Feature / Service Basic Support (Free) With Navidium (Paid)
Order confirmation & tracking information ✅ ✅
General delivery questions & basic tracking help ✅ ✅
We contact the shipping carrier on your behalf ➖ ✅
We follow up with the supplier/manufacturer for you ➖ ✅
Investigating delayed or “stuck” shipments ❌ ✅
Help preparing a complete claim file (photos, notes, tracking) ➖ ✅
Priority response time (aiming for 24–48 business hours) ➖ ✅
Multiple follow-ups with carriers and suppliers ❌ ✅

Note: Navidium does not automatically include replacement, store credit, or refunds. It provides dedicated administrative support and coordination to help move your case forward with the carrier and supplier as quickly as possible.

5. How to Submit a Navidium Claim

If you purchased Navidium at checkout and believe your order is lost, stuck in transit, or arrived damaged, please contact us as soon as possible.

Step 1 – Contact Us

Email: Support@WorldClassSpas.com
Subject line suggestion: "Navidium Claim – Order #[Your Order Number]"

Step 2 – Send Required Information

Please include the following details in your message:

  • Your full name and order number
  • Your tracking number and any carrier updates
  • For damage claims:
    • Clear photos or videos of the outer packaging
    • Photos of the product damage and any visible defects
    • A brief written description of what happened

Step 3 – Our Response

  • We aim to respond within 1–2 business days after receiving your email.
  • We will review your case, contact the carrier and/or supplier, and begin investigating.
  • We will keep you updated with next steps and any additional documentation needed.

Timely reporting and clear documentation help us move your case forward more effectively with our partners.

6. Limitations, Acknowledgements & Policy Changes

  • Navidium Shipping Protection is optional and must be selected at checkout to apply to your order.
  • Navidium provides enhanced support and claim coordination but is not an insurance policy and does not guarantee a particular outcome (e.g., automatic replacement or refund).
  • Customers are responsible for providing an accurate and complete shipping address at checkout.
  • Customers remain responsible for promptly inspecting deliveries and reporting damage or issues within the required timeframes listed in our Return, Refund & Delivery Terms.
  • We may update or modify this Navidium Shipping Protection Policy from time to time to reflect changes in carrier practices, partner policies, or our internal procedures.

Any updates will be posted on this page with an updated "Last updated" date at the top.

7. Contact Information

If you have questions about Navidium Shipping Protection or whether it’s right for your order, please contact us:

  • Trade Name: World Class Spas
  • Company: Medusa Mergers LLC
  • Email: Support@WorldClassSpas.com
  • Phone: (866) 527-9516
  • Business Address: 26 Ponderosa Trl S, B10, Belleville, MI 48111, United States

By placing an order with Navidium Shipping Protection selected, you acknowledge that you have read and agree to the terms of this Navidium Shipping Protection Policy.

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