Return, Refund & Delivery Terms

Last Updated: November 4, 2025

At World Class Spas (Medusa Mergers LLC), we pride ourselves on having one of the most transparent return policies in the wellness equipment industry. Please review the details below carefully, as they vary depending on product type and manufacturer.

If you have questions, please contact us:

• Email: Support@WorldClassSpas.com
• Phone: (866) 527-9516
• Business Address: World Class Spas, Medusa Mergers LLC — 26 Ponderosa Trl S, B10, Belleville, MI USA

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TABLE OF CONTENTS

• 1. Cancellations (Before Order Ships)
• 2. Custom & Made-to-Order Items
• 3. Returns & Exchanges (General)
• 4. Manufacturer-Specific Policies
• 5. Refunds
• 6. Shipping & White Glove Delivery
• 7. Storage Fees for Delayed Deliveries
• 8. Customer Freight Delivery Checklist
• 9. Exchange Agreement (Please Read)
• 10. Damaged Deliveries
• 11. Warranty
• 12. Returns (Customer Responsibility)
• 13. BOGO Promotions Policy
• 14. Chargebacks
• 15. Policy Acceptance
• 16. We’re Glad You’re Here

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1. CANCELLATIONS (BEFORE ORDER SHIPS)

Before Shipment

You may cancel your order free of charge before it ships, unless it is a custom or made-to-order item. Contact us as soon as possible via:

• 📧 Support@WorldClassSpas.com
• 📞 (866) 527-9516
• 💬 Live Chat (bottom right)

2. CUSTOM & MADE-TO-ORDER ITEMS

These items cannot be canceled or refunded once production begins. Brands with custom or made-to-order products include, but are not limited to:

• Dundalk Leisurecraft
• Canadian Spa Company
• Ceragem
• Kahuna Chair

If you’re unsure whether your item is custom, reach out to us before purchasing.

Cancellations of Custom Orders

Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order.

These units are custom-made to your specification or created once you order. Once you place your order, the manufacturer begins building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made-to-order, please message or call us.

All sales are final for custom-made and made-to-order products.

3. RETURNS & EXCHANGES (GENERAL)

We offer exchanges on eligible products. All return and exchange shipping costs are the customer’s responsibility.

Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 25% cancellation/restocking fee plus return shipping costs. Unauthorized returns will not be accepted.

To qualify for a return:

• Items must be unopened, unused, and in original packaging.
• Return must be initiated within 14 days or 30 days of delivery, dependent on manufacturer.
• Returns must be pre-approved by contacting us for an RMA (Return Merchandise Authorization).

Contact us as soon as possible via:

• 📧 Support@WorldClassSpas.com
• 📞 (866) 527-9516
• 💬 Live Chat (bottom right)

4. MANUFACTURER-SPECIFIC RETURN & SHIPPING POLICIES

We are committed to getting your order to you as quickly and smoothly as possible. All estimated shipping timelines are listed on each product page. Most orders ship within 1–2 business days and typically arrive within 5–10 business days, depending on the carrier and location.

Please note that occasional delays may occur due to factors beyond our control. We understand that waiting can be frustrating and truly appreciate your patience and understanding as we work to ensure your order is delivered safely.

We work with a range of premium manufacturers, each with their own return and shipping terms. Below is a breakdown:

Canadian Spa Company

• No returns on hot tubs, swim spas, or saunas.
• No returns on opened products.
• Return freight is the customer’s responsibility.
• 25% restocking fee applies.
• Curbside delivery is free; backyard delivery available at an extra cost.
• Swim-spa offloading is the customer’s responsibility.
• Must be installed by a licensed electrician to retain warranty.

Dundalk Leisurecraft

• No returns accepted.
• Custom-built saunas and furniture.
• Liftgate not guaranteed if crate exceeds 92 inches; customer must unload.
• Residential or remote-access fees may apply.
• Address changes after shipping cost $250.
• Storage fees apply if delivery is delayed.

Ceragem

• Returns accepted within 30 days if unused.
• Product must be in original condition.
• 25% restocking fee applies.
• Return shipping is customer’s responsibility.
• Free standard shipping; expedited/white glove options available at added cost.

Kahuna Chair

• Returns accepted within 30 days of delivery.
• Product must be in like-new condition.
• Return shipping is the customer’s responsibility.
• 25% restocking fee applies.
• Original packaging required.
• White-glove delivery available (may extend lead time).

BioFlex Laser

• Returns accepted within 30 days of purchase.
• Refund issued minus original shipping and 25% restocking.
• Opened items are non-returnable.
• Return shipping is the customer’s responsibility.

Revive Plunge

• Sales are generally final unless otherwise approved.
• Defective items must be reported within 7 days of delivery for exchange eligibility.
• Custom configurations are non-refundable.
• Any approved return will be subject to 25% restocking.
• Customer responsible for return shipping.

Airvida Chambers

• Returns accepted within 30 days of delivery.
• Product must be unopened and unused.
• Return shipping and 25% restocking fee apply.

SDI Factory Direct

• Returns accepted within 14 days of delivery for unopened, unused items.
• No returns on opened or used power equipment or tools.
• Customer is responsible for return shipping.
• 25% restocking fee applies.
• Freight delivery is curbside only with liftgate service.
• White glove delivery available by request for an additional fee.
• Damaged or defective items replaced at no freight cost.
• Incidental costs are not reimbursed.

DreamPod

• Made-to-order products — no cancellations or returns once production begins.
• Orders may be canceled within 48 hours if production has not started.
• Damaged or defective items must be reported within 48 hours of delivery.
• Replacement or repair handled through DreamPod warranty.
• Customer responsible for return freight unless otherwise approved.
• 25% restocking fee applies to any authorized accessory returns.
• Curbside delivery standard; white-glove setup available for an added fee.
• Licensed installation required for electrical or plumbing connections.

5. REFUNDS

• Refunds are issued to the original payment method after the product is returned and inspected.
• Payment processing may take 1–2 business days.
• Shipping will not occur until payment fully clears.

6. SHIPPING & WHITE GLOVE DELIVERY

While some manufacturers offer basic or limited white-glove options, World Class Spas partners with trusted third-party providers who can perform full product setup, including placement, assembly, and—when available—utility connections.

Delivery tiers available (by brand and region):

1. Curbside Delivery (Standard) – Item delivered to curb or driveway, signature required.
2. Threshold Delivery – Item placed in garage, porch, or sheltered area.
3. White Glove Basic – Room-of-choice delivery, debris removal, no assembly.
4. White Glove Premium – Full placement, partial assembly, packaging removal.
5. White Glove + Utility Installation – Includes electrical or plumbing connection by licensed technician (availability varies).

Assembly and utility work services vary by brand and may extend overall delivery completion by 5–10 business days.

To request white-glove service or check local availability, please email your completed White Glove Delivery Request Form to Support@WorldClassSpas.com.

• Standard orders are processed (including payment authorization) within 1–2 business days and typically ship once payment clears.
• Orders generally arrive within 5–10 business days unless the item is a pre-order, in which case the estimated delivery timeframe will be listed on the product page.

7. STORAGE FEES FOR DELAYED DELIVERIES (STANDARD & WHITE GLOVE)

If a delivery is delayed due to the customer’s inability to accept the shipment, any storage fees charged by our delivery partners (including SEKO or other third-party providers) will be the customer’s responsibility.

• Most carriers allow a 1–2 business day grace period once the shipment reaches the local terminal.
• After the grace period, daily storage fees apply (based on location, item size, carrier policy).
• Extended storage may result in re-delivery fees or return-to-warehouse charges.
• World Class Spas is not responsible for delays or costs resulting from customer unavailability at the agreed delivery time.

8. CUSTOMER FREIGHT DELIVERY CHECKLIST

Before Delivery

• ✅ Confirm delivery address and contact phone are correct.
• ✅ Be available for the scheduled delivery — signature required.
• ✅ Arrange help or equipment if liftgate not included.
• ✅ Clear a safe path from truck to drop-off point (curb deliveries end at curb).

During Delivery

• ✅ Inspect shipment before signing Bill of Lading.
• ✅ Note any damage on Bill of Lading; take photos.
• ✅ Move curbside deliveries promptly.
• ❌ Do not refuse delivery unless shipment is severely damaged — contact us first.

After Delivery

• ✅ Unpack and inspect product within 24 hours.
• ✅ Report any damage or missing parts to Support@WorldClassSpas.com within 24 hours (include photos).
• ✅ Keep all packaging until confirming the product is in good condition.

Following these guidelines helps prevent additional fees and ensures fast resolution of any issues.

9. EXCHANGE AGREEMENT (PLEASE READ)

When purchasing from World Class Spas, you acknowledge the following Exchange Agreement:

• I understand that I must inspect the package upon delivery and document any visible damage within 24 hours.
• I understand that I am responsible for the cost of return shipping and replacement shipping in the event of a refund or exchange.
• I understand that products must be returned unopened and unused; a restocking fee may apply.
• I understand that once an order ships, I am ineligible for a full refund.
• I understand that returning an order after shipment incurs return shipping and restocking fees (typically 25%).

10. DAMAGED DELIVERIES

Inspect packaging upon arrival; note any damage on the Bill of Lading.

If your item arrives damaged, please send:

• Photos/videos of packaging, SKU number, and damage.
• Brief description of the damage.
• Delivery documentation.

Email all freight damage reports to Support@WorldClassSpas.com within 24 hours of delivery.

Visible damage, including punctures or dents, must be reported within 24 hours to qualify for freight coverage. Claims submitted after 24 hours may be denied by carriers. We will assist you in filing the claim.

11. WARRANTY

• Warranty coverage varies by manufacturer; refer to individual product pages.
• Warranty claims apply to defects under normal use.
• Damage during shipping must be reported within 24 hours of delivery to qualify.

12. RETURNS (CUSTOMER RESPONSIBILITY)

The World Class Spas default is that customers will be responsible for all return shipping or re-consignment fees caused by customer error unless otherwise noted on the product page.

All products include manufacturer warranties guaranteeing a fully functional, operating product. See product pages for details.

13. BOGO PROMOTIONS POLICY

• In a Buy-One-Get-One promotion, both items must be returned together for a full refund.
• If only one item is returned, the refund equals that item’s standalone value.
• Once an order has shipped, the buyer is responsible for all return shipping, and a 25% restocking fee may apply.
• Refunds are issued only to the original payment method.

14. CHARGEBACKS

Our support team is always available to resolve issues quickly and fairly. We kindly ask that you contact us before filing disputes or chargebacks. Fraudulent chargebacks may be treated as theft.

Please reach out — we’re on your side and will work to find a resolution that’s fair for everyone.

15. POLICY ACCEPTANCE

By using the Site, you agree to the following:

• 14-day or 30-day return window (depends on manufacturer).
• 25% restocking fee on eligible returns where applicable.
• Customer covers return shipping unless otherwise stated.
• No refunds for custom or made-to-order items.
• Manufacturer-specific delivery and return terms may apply.

Return, Refund & Delivery Terms

Last Updated: November 4, 2025

At World Class Spas (Medusa Mergers LLC), we pride ourselves on having one of the most transparent return policies in the wellness equipment industry. Please review the details below carefully, as they vary depending on product type and manufacturer.

If you have questions, please contact us:

• Email: Support@WorldClassSpas.com
• Phone: (866) 527-9516
• Business Address: World Class Spas, Medusa Mergers LLC — 26 Ponderosa Trl S, B10, Belleville, MI USA

---

TABLE OF CONTENTS

• 1. Cancellations (Before Order Ships)
• 2. Custom & Made-to-Order Items
• 3. Returns & Exchanges (General)
• 4. Manufacturer-Specific Policies
• 5. Refunds
• 6. Shipping & White Glove Delivery
• 7. Storage Fees for Delayed Deliveries
• 8. Customer Freight Delivery Checklist
• 9. Exchange Agreement (Please Read)
• 10. Damaged Deliveries
• 11. Warranty
• 12. Returns (Customer Responsibility)
• 13. BOGO Promotions Policy
• 14. Chargebacks
• 15. Policy Acceptance
• 16. We’re Glad You’re Here

---

1. CANCELLATIONS (BEFORE ORDER SHIPS)

Before Shipment

You may cancel your order free of charge before it ships, unless it is a custom or made-to-order item. Contact us as soon as possible via:

• 📧 Support@WorldClassSpas.com
• 📞 (866) 527-9516
• 💬 Live Chat (bottom right)

2. CUSTOM & MADE-TO-ORDER ITEMS

These items cannot be canceled or refunded once production begins. Brands with custom or made-to-order products include, but are not limited to:

• Dundalk Leisurecraft
• Canadian Spa Company
• Ceragem
• Kahuna Chair

If you’re unsure whether your item is custom, reach out to us before purchasing.

Cancellations of Custom Orders

Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order.

These units are custom-made to your specification or created once you order. Once you place your order, the manufacturer begins building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made-to-order, please message or call us.

All sales are final for custom-made and made-to-order products.

3. RETURNS & EXCHANGES (GENERAL)

We offer exchanges on eligible products. All return and exchange shipping costs are the customer’s responsibility.

Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 25% cancellation/restocking fee plus return shipping costs. Unauthorized returns will not be accepted.

To qualify for a return:

• Items must be unopened, unused, and in original packaging.
• Return must be initiated within 14 days or 30 days of delivery, dependent on manufacturer.
• Returns must be pre-approved by contacting us for an RMA (Return Merchandise Authorization).

Contact us as soon as possible via:

• 📧 Support@WorldClassSpas.com
• 📞 (866) 527-9516
• 💬 Live Chat (bottom right)

4. MANUFACTURER-SPECIFIC RETURN & SHIPPING POLICIES

We are committed to getting your order to you as quickly and smoothly as possible. All estimated shipping timelines are listed on each product page. Most orders ship within 1–2 business days and typically arrive within 5–10 business days, depending on the carrier and location.

Please note that occasional delays may occur due to factors beyond our control. We understand that waiting can be frustrating and truly appreciate your patience and understanding as we work to ensure your order is delivered safely.

We work with a range of premium manufacturers, each with their own return and shipping terms. Below is a breakdown:

Canadian Spa Company

• No returns on hot tubs, swim spas, or saunas.
• No returns on opened products.
• Return freight is the customer’s responsibility.
• 25% restocking fee applies.
• Curbside delivery is free; backyard delivery available at an extra cost.
• Swim-spa offloading is the customer’s responsibility.
• Must be installed by a licensed electrician to retain warranty.

Dundalk Leisurecraft

• No returns accepted.
• Custom-built saunas and furniture.
• Liftgate not guaranteed if crate exceeds 92 inches; customer must unload.
• Residential or remote-access fees may apply.
• Address changes after shipping cost $250.
• Storage fees apply if delivery is delayed.

Ceragem

• Returns accepted within 30 days if unused.
• Product must be in original condition.
• 25% restocking fee applies.
• Return shipping is customer’s responsibility.
• Free standard shipping; expedited/white glove options available at added cost.

Kahuna Chair

• Returns accepted within 30 days of delivery.
• Product must be in like-new condition.
• Return shipping is the customer’s responsibility.
• 25% restocking fee applies.
• Original packaging required.
• White-glove delivery available (may extend lead time).

BioFlex Laser

• Returns accepted within 30 days of purchase.
• Refund issued minus original shipping and 25% restocking.
• Opened items are non-returnable.
• Return shipping is the customer’s responsibility.

Revive Plunge

• Sales are generally final unless otherwise approved.
• Defective items must be reported within 7 days of delivery for exchange eligibility.
• Custom configurations are non-refundable.
• Any approved return will be subject to 25% restocking.
• Customer responsible for return shipping.

Airvida Chambers

• Returns accepted within 30 days of delivery.
• Product must be unopened and unused.
• Return shipping applies.
• 10% restocking fee applies.

SDI Factory Direct

• Returns accepted within 14 days of delivery for unopened, unused items.
• No returns on opened or used power equipment or tools.
• Customer is responsible for return shipping.
• 25% restocking fee applies.
• Freight delivery is curbside only with liftgate service.
• White glove delivery available by request for an additional fee.
• Damaged or defective items replaced at no freight cost.
• Incidental costs are not reimbursed.

DreamPod

• Made-to-order products — no cancellations or returns once production begins.
• Orders may be canceled within 48 hours if production has not started.
• Damaged or defective items must be reported within 48 hours of delivery.
• Replacement or repair handled through DreamPod warranty.
• Customer responsible for return freight unless otherwise approved.
• 25% restocking fee applies to any authorized accessory returns.
• Curbside delivery standard; white-glove setup available for an added fee.
• Licensed installation required for electrical or plumbing connections.

5. REFUNDS

• Refunds are issued to the original payment method after the product is returned and inspected.
• Payment processing may take 1–2 business days once the refund is initiated.
• Shipping will not occur until payment fully clears.
• Depending on the manufacturer’s internal processing times, bank timelines, freight carrier claim resolution, and seasonal volume, refunds may take up to 4 weeks from the date the returned item is received and inspected.

6. SHIPPING & WHITE GLOVE DELIVERY

While some manufacturers offer basic or limited white-glove options, World Class Spas partners with trusted third-party providers who can perform full product setup, including placement, assembly, and—when available—utility connections.

Delivery tiers available (by brand and region):

1. Curbside Delivery (Standard) – Item delivered to curb or driveway, signature required.
2. Threshold Delivery – Item placed in garage, porch, or sheltered area.
3. White Glove Basic – Room-of-choice delivery, debris removal, no assembly.
4. White Glove Premium – Full placement, partial assembly, packaging removal.
5. White Glove + Utility Installation – Includes electrical or plumbing connection by licensed technician (availability varies).

Assembly and utility work services vary by brand and may extend overall delivery completion by 5–10 business days.

To request white-glove service or check local availability, please email your completed White Glove Delivery Request Form to Support@WorldClassSpas.com.

• Standard orders are processed (including payment authorization) within 1–2 business days and typically ship once payment clears.
• Orders generally arrive within 5–10 business days unless the item is a pre-order, in which case the estimated delivery timeframe will be listed on the product page.

7. STORAGE FEES FOR DELAYED DELIVERIES (STANDARD & WHITE GLOVE)

If a delivery is delayed due to the customer’s inability to accept the shipment, any storage fees charged by our delivery partners (including SEKO or other third-party providers) will be the customer’s responsibility.

• Most carriers allow a 1–2 business day grace period once the shipment reaches the local terminal.
• After the grace period, daily storage fees apply (based on location, item size, carrier policy).
• Extended storage may result in re-delivery fees or return-to-warehouse charges.
• World Class Spas is not responsible for delays or costs resulting from customer unavailability at the agreed delivery time.

8. CUSTOMER FREIGHT DELIVERY CHECKLIST

Before Delivery

• ✅ Confirm delivery address and contact phone are correct.
• ✅ Be available for the scheduled delivery — signature required.
• ✅ Arrange help or equipment if liftgate not included.
• ✅ Clear a safe path from truck to drop-off point (curb deliveries end at curb).

During Delivery

• ✅ Inspect shipment before signing Bill of Lading.
• ✅ Note any damage on Bill of Lading; take photos.
• ✅ Move curbside deliveries promptly.
• ❌ Do not refuse delivery unless shipment is severely damaged — contact us first.

After Delivery

• ✅ Unpack and inspect product within 24 hours.
• ✅ Report any damage or missing parts to Support@WorldClassSpas.com within 24 hours (include photos).
• ✅ Keep all packaging until confirming the product is in good condition.

Following these guidelines helps prevent additional fees and ensures fast resolution of any issues.

9. EXCHANGE AGREEMENT (PLEASE READ)

When purchasing from World Class Spas, you acknowledge the following Exchange Agreement:

• I understand that I must inspect the package upon delivery and document any visible damage within 24 hours.
• I understand that I am responsible for the cost of return shipping and replacement shipping in the event of a refund or exchange.
• I understand that products must be returned unopened and unused; a restocking fee may apply.
• I understand that once an order ships, I am ineligible for a full refund.
• I understand that returning an order after shipment incurs return shipping and restocking fees (typically 25%).

10. DAMAGED DELIVERIES

Inspect packaging upon arrival; note any damage on the Bill of Lading.

If your item arrives damaged, please send:

• Photos/videos of packaging, SKU number, and damage.
• Brief description of the damage.
• Delivery documentation.

Email all freight damage reports to Support@WorldClassSpas.com within 24 hours of delivery.

Visible damage, including punctures or dents, must be reported within 24 hours to qualify for freight coverage. Claims submitted after 24 hours may be denied by carriers. We will assist you in filing the claim.

11. WARRANTY

• Warranty coverage varies by manufacturer; refer to individual product pages.
• Warranty claims apply to defects under normal use.
• Damage during shipping must be reported within 24 hours of delivery to qualify.

12. RETURNS (CUSTOMER RESPONSIBILITY)

The World Class Spas default is that customers will be responsible for all return shipping or re-consignment fees caused by customer error unless otherwise noted on the product page.

All products include manufacturer warranties guaranteeing a fully functional, operating product. See product pages for details.

13. BOGO PROMOTIONS POLICY

• In a Buy-One-Get-One promotion, both items must be returned together for a full refund.
• If only one item is returned, the refund equals that item’s standalone value.
• Once an order has shipped, the buyer is responsible for all return shipping, and a 25% restocking fee may apply.
• Refunds are issued only to the original payment method.

14. CHARGEBACKS

Our support team is always available to resolve issues quickly and fairly. We kindly ask that you contact us before filing disputes or chargebacks. Fraudulent chargebacks may be treated as theft.

Please reach out — we’re on your side and will work to find a resolution that’s fair for everyone.

15. POLICY ACCEPTANCE

By using the Site, you agree to the following:

• 14-day or 30-day return window (depends on manufacturer).
• 25% restocking fee on eligible returns where applicable (and 10% restocking fee on qualifying Airvida Chambers returns).
• Customer covers return shipping unless otherwise stated.
• No refunds for custom or made-to-order items.
• Manufacturer-specific delivery and return terms may apply.

If you do not agree, do not use the Site.

16. WE’RE GLAD YOU’RE HERE

We truly appreciate your business and the trust you place in World Class Spas. Our goal is to ensure every part of your experience—from purchase to delivery and beyond—feels smooth, supported, and satisfying.

If you ever have questions or concerns, our team is here for you. Thank you for choosing us to be part of your wellness journey — we’re honored to serve you.

World Class Spas is a registered DBA of Medusa Mergers LLC, operating in Michigan, USA. All transactions are processed in U.S. dollars. Our policies adhere to FTC and Google Merchant Center guidelines for advertising and consumer transparency. Freight shipments are insured through their carriers, and delivery timeframes represent typical averages but are not guaranteed.

If you do not agree, do not use the Site.

16. WE’RE GLAD YOU’RE HERE

We truly appreciate your business and the trust you place in World Class Spas. Our goal is to ensure every part of your experience—from purchase to delivery and beyond—feels smooth, supported, and satisfying.

If you ever have questions or concerns, our team is here for you. Thank you for choosing us to be part of your wellness journey — we’re honored to serve you.

World Class Spas is a registered DBA of Medusa Mergers LLC, operating in Michigan, USA. All transactions are processed in U.S. dollars. Our policies adhere to FTC and Google Merchant Center guidelines for advertising and consumer transparency. Freight shipments are insured through their carriers, and delivery timeframes represent typical averages but are not guaranteed.