Return, Refund & Delivery Terms

Return, Refund & Delivery Terms

At World Class Spas, we pride ourselves on having one of the most transparent return policies in the wellness equipment industry. Please review the details below carefully, as they vary depending on product type and manufacturer.

If you have questions, please send an email to Support@worldclassspas.com or call us at (866) 527-9516.

Cancellations (Before Order Ships)

Before Shipment

You may cancel your order free of charge before it ships, unless it is a custom or made-to-order item. Contact us as soon as possible via:

Custom & Made-to-Order Items

These items cannot be canceled or refunded once production begins. Brands with custom orders include, but are not limited to:

    • Dundalk Leisurecraft
    • Canadian Spa Company
    • Ceragem
    • Kahuna Chair

If you’re unsure whether your item is custom, reach out to us before purchasing.

Cancellations of Custom Orders

Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order. 

These units are custom-made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. 

All sales are final for Custom made and Made-to-order products.

Returns & Exchanges

We offer exchanges on eligible products. All return and exchange shipping costs are the customer’s responsibility. 

Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 25% cancellation fee + return shipping costs. Unauthorized returns will not be accepted.

To qualify for a return:

    • Items must be unopened, unused, and in original packaging
    • Return must be initiated within 14 days or 30 days of delivery dependent on manufacturer
    • Returns must be pre-approved by contacting us for an RMA

Contact us as soon as possible via:

Manufacturer-Specific Return & Shipping Policies

We are committed to getting your order to you as quickly and smoothly as possible. All estimated shipping timelines are listed on each product page. Most orders ship within 1–2 business days and typically arrive within 5–10 business days, depending on the carrier and location.

Please note that occasional delays may occur due to factors beyond our control. We understand that waiting can be frustrating and truly appreciate your patience and understanding as we work to ensure your order is delivered safely.

We work with a range of premium manufacturers, each with their own return and shipping terms. Below is a breakdown:

Canadian Spa Company

  • No returns on hot tubs, swim spas, or saunas
  • No returns on opened products
  • Return freight is the customer's responsibility
  • 25% restocking fee applies
  • Curbside delivery is free; backyard delivery is available at an extra cost
  • Swim spa offloading is the customer’s responsibility
  • Must be installed by a licensed electrician to retain warranty

Dundalk Leisurecraft

  • No returns accepted
  • Custom-built saunas and furniture
  • Liftgate not guaranteed if crate is over 92"; customer must unload
  • Residential delivery fees and remote access fees may apply
  • Changes to address after shipping cost $250
  • Storage fees apply if delivery is delayed

Ceragem

  • Returns accepted within 30 days if unused
  • Product must be in original condition
  • 25% restocking fee applies
  • Return shipping is customer’s responsibility
  • Free standard shipping; expedited and white glove options available at additional cost

Kahuna Chair

  • Returns accepted within 30 days of delivery
  • Product must be in like-new condition
  • Return shipping is the customer’s responsibility
  • 25% restocking fee applies
  • Original packaging required
  • White glove delivery available (may extend lead time)

BioFlex Laser

  • Returns accepted within 30 days of purchase
  • Refund issued minus original shipping and 25% restocking
  • Opened items are non-returnable
  • Return shipping is the customer’s responsibility

Revive Plunge

  • Sales are generally final unless otherwise approved
  • Defective items must be reported within 7 days of delivery for exchange eligibility
  • Custom configurations are non-refundable
  • Any approved return will be subject to 25% restocking
  • Customer responsible for return shipping

Airvida Chambers

  • Returns accepted within 30 days of delivery
  • Product must be unopened and unused
  • Return shipping and 25% restocking fee apply

SDI Factory Direct

  • Returns accepted within 14 days of delivery for unopened, unused items
  • No returns on opened or used power equipment or tools
  • Customer is responsible for return shipping
  • 25% restocking fee applies
  • Freight delivery is curbside only with liftgate service
  • White glove delivery available by request for an additional fee
  • Damaged or defective items will be replaced at no freight cost
  • Incidental costs are not reimbursed

Refunds

    • Refunds are issued to the original payment method after the product is returned and inspected
    • Card processing takes 1–2 business days
    • Shipping will not occur until payment fully clears

Shipping & White Glove Delivery

While some manufacturers offer basic or limited white glove delivery options, World Class Spas partners with third-party white glove service providers who can perform full product setup, including installation and electrical/plumbing work, depending on service availability in your area.

If full-service white glove delivery is not available at your location, we will do our best to help outsource qualified local professionals for any extensive installation needs.

To request white glove delivery or check availability in your area, please complete our White Glove Delivery Request Form and email it to Support@worldclassspas.com.

    • Standard orders are processed, including card authorization, within 1–2 business days and typically ship once payment has cleared.
      Orders generally arrive within 5–10 business days, unless the item is a pre-order, in which case the estimated delivery timeframe will be listed on the product page.
    • White glove delivery (including placement, setup, and packaging removal) is available for heavy or installation-required items, but must be purchased at the time of ordering.
    • Choosing white glove delivery may extend delivery timelines
    • Additional charges apply depending on tier of service and location

Storage Fees for Delayed Deliveries (Standard & White Glove)
If a delivery is delayed due to the customer’s inability to accept the shipment, any storage fees charged by our delivery partners (including SEKO and other third-party white glove providers) will be the customer’s responsibility.

    • Most providers allow a 1–2 business day grace period after the shipment arrives at the local delivery warehouse.
    • After the grace period, daily storage charges will apply.
    • Storage rates vary based on location, item size, and the delivery partner’s policies.
    • In some cases, extended storage may result in rescheduling fees or require the product to be returned to the warehouse for re-delivery at an additional cost.
    • World Class Spas is not responsible for delays or extra charges resulting from the customer’s unavailability to receive their order within the agreed delivery timeframe.

Customer Freight Delivery Checklist

To ensure a smooth delivery experience and avoid extra fees or delays, please review and follow the checklist below for freight deliveries:

Before Delivery

  • ✅ Confirm your delivery address and contact phone number are correct.
  • ✅ Ensure you are available for the scheduled delivery date and time — freight deliveries require a signature.
  • ✅ Arrange for adequate help or equipment if liftgate service is not included and the item is heavy or oversized.
  • ✅ Clear a safe path from the delivery truck to your desired drop-off point (curbside deliveries end at the curb).

During Delivery

  • ✅ Inspect the shipment before signing the Bill of Lading.
  • ✅ If you see any damage to packaging or product, note it on the Bill of Lading and take clear photos.
  • ✅ For curbside deliveries, be prepared to move the shipment from the curb promptly.
  • ❌ Do not refuse delivery unless the shipment is severely damaged — contact us first for guidance.

After Delivery

  • ✅ Unpack and inspect your product within 24 hours.
  • ✅ Report any damage or missing parts to Support@worldclassspas.com within 24 hours, including photos and a brief description.
  • ✅ Keep all packaging materials until you confirm the product is in good condition and works as expected.

Following these guidelines will help ensure your delivery is completed smoothly, protect you from unnecessary fees, and make it easier to resolve any shipping issues quickly. Your cooperation during each step of the process allows us and our delivery partners to provide you with the best possible service. 

Please Read the Following

When you are making a purchase from World Class Spas, you are acknowledging the following of the Exchange Agreement:

  • I understand that I am responsible for inspecting the package upon delivery and must document any visible damage with photos, then report it to World Class Spas within 24 hours of receipt.
  • I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange. 
  • I understand that products need to be returned unopened and unused.  An additional restocking fee may occur.
  • I understand that if my order has left the warehouse, I am unable to receive a full refund. 
  • I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product, but are usually around 25%. 

Damaged Deliveries

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note on Bill of Lading when signing for delivery.  If your item(s) arrive damaged please send:

  • Photos/videos of packaging, SKU number and damage
  • Brief description of the damage
  • Delivery documentation

Please email all freight damage reports to Support@worldclassspas.com within 24 hours of delivery. Include clear photos and delivery documentation of the damage, packaging, and product.

All visible damage, including punctures or exterior marks, must be reported within this 24-hour window.

Claims submitted after 24 hours may be ineligible for freight damage coverage, as carriers often deny late claims. We will assist in filing the claim on your behalf with the freight carrier.

 Warranty

Warranty coverage varies by manufacturer. Please refer to the individual product pages for specific terms.

Warranty claims apply to defects or issues that arise through normal use over time.

Damage that occurs during shipping must be reported within 24 hours of delivery—otherwise, it is not eligible for warranty coverage.

Returns

The World Class Spas default is that customers will be responsible for all return shipping charges or re-consignment fees caused by customer error, unless otherwise stated on the product page. 

All of our products have guaranteed warranty policies - meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end - please see individual product pages for details. 

BOGO Promotions Policy

In the event of a BOGO (Buy One, Get One) promotion, both items must be returned together to receive a full refund.

If only one item is returned, you will receive a refund equal to the standalone value of that item (not the full promotional price).

Once an order has shipped, the buyer is responsible for all return shipping costs, and a 25% restocking fee may apply depending on the manufacturer.

Refunds are issued only to the original payment method used at checkout.

Chargebacks

Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry.  We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.

Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together.  Thank you for shopping with us!

Contact Support@worldclassspas.com for any questions.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE:

  • 14-day or 30-day return window on eligible products dependent on manufacturer
  • 25% restocking fee
  • Return shipping cost covered by customer
  • No refunds for custom/made-to-order items
  • Manufacturer-specific delivery/return terms may apply

 IF YOU DO NOT AGREE, DO NOT USE THE SITE.

We’re Glad You’re Here

We truly appreciate your business and the trust you place in World Class Spas. Our goal is to ensure every part of your experience — from purchase to delivery and beyond — feels smooth, supported, and satisfying.

If you ever have questions, concerns, or just need guidance, our team is here for you. Thank you for choosing us to be part of your wellness journey — we’re honored to serve you!